Tonerall.com - Help Zone

Shipping & Guarantee

At Tonerall.com we are committed to superior product quality, customer satisfaction, and low prices. If you are not satisfied, we're not satisfied! We want you to come back month after month, and we will do our best so that you will. Shipping Policy Every order over $50 comes with FREE UPS/FedEx Ground shipping. (Usually delivered in 1-5 business days). Orders under $50 will be charged a nominal $6.95 for shipping. Any orders to HI, PR, AK, VI, and APO addresses (any non-contiguous U.S. areas), will be shipped via USPS Priority Mail and charged a $6.95 nominal fee regardless of size of order. Next Day Air, 2nd Day Air, 3 Day Select/Express Saver shipping: Orders that come in before 12pm the same business day will be shipped the same business day. If an item is not in stock and cannot ship on the same day, we will notify you within 2 hours. FREE Ground shipping: In stock items will normally ship the same day as well, if placed before 12pm. However, certain items may take an additional business day or two to ship. Guarantee & Return Policy - All products are guaranteed against defects for 365 Days. * If claiming WITHIN 180 days, Tonerall.com would send out a replacement to you first, AND pay for all standard shipping charges involved. * If claiming AFTER 180 days, we will issue you a prepaid return label for you to send the defective item back to us. After the receipt & confirmation of defect, we will at no charge, ship out a replacement to you. In the event that you ever receive a cartridge that you believe to be DAMAGED or DEFECTIVE, please follow the steps described on our "Contact Us" section and submit the RMA request. In the event you need to return an UNUSED & UNOPENED cartridge you've just ordered (within 30 days of delivery), please follow the steps as described on our "Contact Us" section to return it to us for a refund of the cartridge prices (less all shipping charges incurred). If returning an unused product AFTER 30 days of delivery, the refund would be subject to a 15% restocking fee, as well as less all shipping charges incurred.