Company information:

Tonerall.com
6130 W. Flamingo Rd. #324
Las Vegas, NV 89103

Phone: 877-56-TONER (86637)
Fax: (310)868-2989

Please use the contact form below to contact us regarding general sales questions or customer service issues, AFTER you have read the information below.

For order tracking information, you can log into your account and findthe status and tracking number. Allow at least 1 business day for the tracking information to show up. (Use toner-all.com for tracking info if you've purchased through the Yahoo shopping networks).

If you cannot find a cartridge you are looking for, please check with us using the form below, or simply call our toll free line 877-56-toner and we will help you find it!

If you have an unused product you would like to return within 30 days, please use the form below and submit a return request. Make sure to include your order# in the text box so we can quickly find your order in the system. We will then contact you via email with an rma# and instruct you further. Do not send unauthorized packages to us as any packages without an RMA# will not be processed!

All of our products are guaranteed for 365 Days. In the event that you receive a cartridge that you believe to be damaged or defective, please follow the steps below:

For laser & toner-based machines:

Make sure you have pulled the toner seal/strip (where applicable)

Insert the cartridge according to machine's instructions.

Print at least 20 test pages to allow the toner to cycle through the cartridge properly.

If necessary, power off the machine, wait 10 seconds, turn the machine back on, and print a few more test pages.

For drum/OPC/photoconductor cartridges, make sure you have followed the machine manufacturer's drum resetting instructions, if applicable.
 

For ink-based machines:

Make sure you have pulled the ink seal where applicable.

Insert the cartridge exactly according to the machine's instructions.(ink cartridges can print poorly if not installed while the machine is on the change cartridge mode).

Print at least 5 test pages to allow the ink to cycle through properly.

If necessary, power off the machine, wait 10 seconds, turn the machine back on, and print a few more test pages.

If problem persists, please complete and submit the following form. We will contact you very shortly (typically within the hour!)